Leading intelligent energy software platform, Kaluza, and AGL Energy [ASX:AGL], one of Australia’s largest energy retailers and generators, today announce the successful migration of OVO Energy Australia customers to the Kaluza platform. The migration marks an important step in Kaluza’s expansion to Australia and is a pivotal step towards establishing a modern, decarbonised energy system in the country.
In 2021, AGL and OVO Energy announced a joint venture to bring innovative digital energy services to Australia through the Kaluza platform. Migration of OVO Energy Australia customers was remarkably fast and agile as Kaluza localised its SaaS platform to the Australian market in an expeditious timeframe. This complete customer migration clearly demonstrates the platform’s ability to localise for new markets rapidly, handling different types of tariffs, time zones and currencies.
All OVO Energy Australia customers are now benefiting from an online experience which allows customers to monitor their energy use and costs in real time and explore new low-carbon services. For OVO customers in the UK, Kaluza’s award-winning digital experience has improved key customer experience metrics, reducing customer contact by a third and improving billing health by 81%.
AGL and Kaluza have been looking to pioneer new products and services to reduce costs and carbon emissions for customers. This includes the ChargeOn trial launched last year where Kaluza partnered with AGL on a managed charging program for electric vehicle (EV) customers. This has resulted in 98% of the participating EV charging being shifted to off-peak times and unlocking up to $20 savings per month. By creating easy and rewarding experiences around EV charging, the companies are focused on accelerating the adoption of EVs in Australia, boosting customer engagement and driving decarbonisation.
Scott Neuman, CEO of Kaluza commented:
“We are thrilled that the OVO Energy Australia migration is complete and look forward to providing those customers with a simple and rewarding experience. As we draw on our shared expertise in low-carbon innovation and energy retail, we are proud to be working with AGL and OVO to help accelerate Australia’s transition towards renewable energy and achieve the country’s net zero emissions by 2050 goal.”
Mark Yemm, CEO of OVO Energy Australia commented:
“We’re delighted to be working with Kaluza. The migration has been delivered on time and to budget and I’m thrilled with the collaborative ways of working I’ve seen between our teams. We look forward to the next phase of delivery that will unlock unique propositions around EVs, solar and batteries for existing and future customers in Australia. Optimising energy flows both behind the meter and with the grid is an exciting new area of focus for us, all enabled by Kaluza.”
Jo Egan, Chief Customer Officer of AGL Energy, commented:
“AGL is pleased to have completed the localisation of the market-leading Kaluza platform for the OVO Energy Australian customer base. Through our joint venture, AGL and OVO are bringing world-class technology and innovation to Australia, ensuring customers have choice and flexibility when it comes to their essential services. This aligns with AGL’s commitment to improving the customer experience, while supporting them to find new ways to lower their emissions and reduce their energy costs.”
About Kaluza
Kaluza is the leading intelligent energy platform powering the future of energy. From revolutionising billing to smart electric vehicle charging, Kaluza’s technology is empowering some of the biggest energy suppliers to better serve millions of customers. Its real-time cloud platform transforms supplier operations, reducing cost to serve and boosting customer engagement. Powered by Kaluza, suppliers can invest in innovating for tomorrow’s customers and drive decarbonisation with smart, low carbon technologies that not only reduce energy bills, but lay the foundations for a more flexible energy system. www.kaluza.com
About AGL
Proudly Australian for 185 years, AGL supplies around 4.3 million[1] energy and telecommunications customer services. We’re committed to becoming a leading multi-product retailer, making energy and other essential services simple, fair and transparent. AGL operates Australia’s largest private electricity generation portfolio within the National Electricity Market, comprising coal and gas-fired generation, renewable energy sources such as wind, hydro and solar, batteries and other firming technology, and gas production and storage assets. We are building on our history as Australia’s leading private investor in renewable energy to now lead the business of transition to a low emissions, affordable and smart energy future in line with the goals of our Climate Transition Action Plan. We have a passionate belief in progress and a relentless determination to make things better for our communities, customers, the Australian economy and our planet.
For more information visit agl.com.au
About OVO Energy
OVO was founded in the UK in 2009 and redesigned the energy experience to be fair, effortless, green and simple for all customers. OVO was awarded Company of the Decade at the BusinessGreen Leaders’ Awards and has won multiple awards, including Innovation Project of the Year, for investing in the market leading technology, customer service operations and digital products to help customers cut their carbon emissions. OVO is on a mission through its sustainability strategy Plan Zero to tackle the most important issue of our time; the climate crisis, by bringing our customers with us on the journey towards zero carbon living. OVO Energy has committed to being a net zero carbon business and achieve bold science-based carbon reduction targets, while helping customers reduce their household emissions at the same time. In late 2019, OVO launched in Australia with the same green approach.
1 Services to customers number is as at 9 February 2023 and excludes approximately 300,000 services to customers of ActewAGL.
Contact
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