London, UK – Friday, 23rd September 2022 – Leading energy software platform, Kaluza, today announces winning ‘Best Use of AI’ for its transformative Agent Platform and ‘IOT Product of the Year’ for its world-leading vehicle-to-grid (V2G) technology, at Computing’s Cloud Excellence Awards last night.
Kaluza’s Agent Platform is a 100% cloud-native software platform that surfaces accurate customer information in a real-time, 360 view enabling support agents to provide excellent customer care quickly and efficiently. The technology has reduced total issue handling time by 62%, thanks to Kaluza’s intuitive interface and AI that provides agents with in-context assistance for rapid resolution.
Meanwhile, Kaluza’s industry-leading smart charging software – deployed in the world’s first and largest V2G programme – has earned electric vehicle drivers up to £800 a year by selling surplus energy from their car back to the grid, while accelerating the decarbonisation of transport.
Alice Goodman, Head of Marketing Communications at Kaluza commented:
“Winning these two prestigious awards is testament to the strength of Kaluza’s platform in both transforming the energy experience for customers and accelerating the transition to net-zero.
Technology has a formidable role to play in helping energy companies better serve their customers, providing them with personalised and accurate insights that empower them to reduce their costs and carbon emissions. Innovation around EV charging is creating game changing opportunities for the industry to move away from fossil fuels while rewarding customers for the green choices they make.”
About Kaluza
Kaluza is the leading intelligent energy platform powering the future of energy. From revolutionising billing to smart electric vehicle charging, Kaluza’s technology is empowering some of the biggest energy suppliers to better serve millions of customers. Its real-time cloud platform transforms supplier operations, reducing cost to serve and boosting customer engagement. Powered by Kaluza, suppliers can invest in innovating for tomorrow’s customers and drive decarbonisation with smart, low carbon technologies that not only reduce energy bills, but lay the foundations for a more flexible energy system. www.kaluza.com
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